Diamond Gate Genuine Farms Ltd respects the privacy of visitors, customers, partners and people who contact the farm. This policy explains the information handling connected with this website.
Information we handle
You may choose to provide your name, phone number, email address, location, product interest, quantity, preferred date and message when making an enquiry. We may also receive information you provide by telephone, email, WhatsApp or during a farm visit.
Our hosting provider may process limited technical information, such as an IP address, browser type, requested page and access time, to deliver and protect the website.
Website enquiries
The enquiry form does not store or submit your details to this website. It uses the information in your browser to prepare a WhatsApp message. WhatsApp opens so you can review, edit and choose whether to send that message.
We use enquiries to confirm product availability, quantities, prices, delivery or collection arrangements, farm visits, partnerships and other requested services.
External services
If you use WhatsApp, email, telephone links or the approved Google Maps link, your interaction is handled by the relevant external provider and is subject to that provider’s privacy practices. This website does not control those services.
The website does not intentionally use advertising or marketing cookies and does not currently operate website analytics.
Retention and sharing
Because the website form does not store submissions, it creates no website enquiry record. Messages you send directly may be retained for as long as reasonably needed to respond, manage a business relationship, maintain appropriate records or meet applicable obligations.
We do not sell personal information. Information may be handled by service providers supporting communications or website delivery, or disclosed when reasonably required by applicable law.
Your choices
You control whether to send a prepared WhatsApp message. You may contact us to ask about personal information held through direct communications or to request an appropriate correction or deletion, subject to applicable record-keeping requirements.
Contact us
For privacy questions, email info@genuinefarmsltd.com or call +233 24 160 7649.